Camellia & Co policies
How we handle your information and the terms that apply when you use our website or place an order.
CAMELLIA & CO respects your privacy. We collect and use personal information only as reasonably necessary to operate our flower business, process orders, provide delivery or pickup, communicate with customers and improve our website and services.
This may include your name, email address, phone number, billing details, recipient name and phone number, delivery address, card message, delivery instructions, order history, account information, website usage information and marketing preferences.
Online payments are processed through third-party payment providers. We do not need to store your full payment card details on our website. We may share information with service providers that help us operate the business, including payment processors, website and hosting providers, delivery providers, email services, analytics providers and professional advisers, but only where reasonably necessary for those services.
Some service providers may process or store information outside New Zealand. Where this occurs, we take reasonable steps to use reputable providers and handle personal information consistently with applicable New Zealand privacy requirements.
Our website may use cookies and similar technologies to keep the site working, remember preferences, understand website use and support analytics or advertising. You can control cookies through your browser settings, although some website functions may not work correctly if cookies are disabled.
You may ask to access or correct personal information we hold about you. We retain information only for as long as reasonably required for business, legal, tax, accounting, fraud-prevention and customer-service purposes.
For privacy questions or requests, contact sales@camelia.co.nz.
Prices are shown in New Zealand dollars and include GST unless stated otherwise. Orders must be paid using an available payment method before they are treated as confirmed, unless we have agreed otherwise.
All orders are subject to flower availability, delivery capacity and successful payment. If we cannot reasonably fulfil an order, we will contact you to discuss an alternative, reschedule or refund as appropriate.
Because flowers are seasonal natural products, exact varieties may vary. Reasonable substitutions may be made in accordance with our Flower Substitution Policy while preserving the overall style, colour palette and value as closely as possible.
You are responsible for providing accurate recipient, delivery and contact information. Delivery timing may be affected by traffic, access, weather, recipient availability and other circumstances outside our reasonable control. Please refer to our Delivery Policy for further details.
Cancellations, changes, refunds and quality concerns are handled under our Cancellation & Refund Policy. Nothing in these terms limits any rights you may have under the New Zealand Consumer Guarantees Act, Fair Trading Act 1986 or other applicable law.
Unless otherwise stated, website text, branding, graphics and original photography are owned by or licensed to CAMELLIA & CO. They may not be copied or used commercially without permission.
We aim to keep the website accurate and available, but we cannot guarantee uninterrupted access at all times. Links to third-party websites are provided for convenience and those websites operate under their own terms and privacy practices.
We may update these privacy and website terms from time to time. The current version published on this website applies from the date it is posted.
CAMELLIA & CO
Email: sales@camelia.co.nz
Created just for them
Tell us the budget, the colours and the occasion. Our florist chooses the freshest suitable flowers on the day, so exact varieties depend on seasonal availability.
Flower varieties depend on seasonal availability.