Camellia & Co policies
Our policy for cancellations, changes and refunds on flower orders.
We understand that plans can change. If you need to cancel or amend your order, please contact CAMELLIA & CO as soon as possible.
Orders may be cancelled for a full refund provided we have not yet started preparing the flowers or purchased flowers specifically for your order.
Once your bouquet or arrangement has been prepared, or the order has been dispatched for delivery, we are unable to offer a cancellation or full refund due to the perishable nature of fresh flowers.
For same-day orders, preparation may begin shortly after the order is received, so please contact us immediately if you need to make a change.
Where possible, before preparation begins, we can help with changes such as:
During busy periods such as Valentine’s Day, Mother’s Day, Christmas, graduations and other high-demand dates, cancellations or changes may not be possible once flowers have been ordered or preparation has begun.
If a cancellation is approved, any refund will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
This policy does not affect your rights under the New Zealand Consumer Guarantees Act where applicable.
If there is a problem with the flowers or the order you received, please contact CAMELLIA & CO as soon as possible.
Where appropriate, we may ask for:
We will review the issue and, where appropriate, may offer a replacement, partial refund or full refund depending on the circumstances.
Because fresh flowers are perishable, please contact us promptly after delivery if there is a quality concern.
Refunds are not normally provided for:
Flowers are seasonal and availability can change.
If a specific flower or variety is unavailable, CAMELLIA & CO may substitute it with a flower of similar style, colour and value while maintaining the overall look and feel of the arrangement as closely as possible.
Substitutions of this kind are not considered a fault or reason for refund where the overall style and value of the arrangement are maintained.
Please make sure the recipient name, phone number and delivery address are correct when placing the order.
If delivery cannot be completed because the address is incorrect, access is unavailable, or the recipient cannot be reached, additional delivery charges may apply for a second delivery attempt.
If an order cannot be delivered due to circumstances outside our reasonable control, we will contact you to discuss the available options.
For cancellations, changes or refund requests, please contact:
CAMELLIA & CO
Email: sales@camelia.co.nz
Questions? Contact Camellia & Co →Created just for them
Tell us the budget, the colours and the occasion. Our florist chooses the freshest suitable flowers on the day, so exact varieties depend on seasonal availability.
Flower varieties depend on seasonal availability.