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FAQ & contact

Answers to common questions, plus simple ways to reach either Auckland shop.

Before you order

Frequently asked questions

Clear answers, so you can order with confidence.

Can you deliver flowers today?+

Same-day Auckland delivery may be available for orders placed before 1:00 p.m. It depends on current flower stock, the recipient’s suburb and delivery capacity.

Can I collect my order?+

Yes. Choose pickup from 133 Ponsonby Road or 421A Richardson Road, Mount Roskill during ordering.

How do bouquet sizes work?+

Eligible bouquets are available in Signature (medium) and Grand (large). Fixed-size designs are sold as shown, with the live price displayed on the product page.

Will the flowers look exactly like the photo?+

Flowers are seasonal. If needed, individual blooms may be substituted with similar flowers of equal or greater value while preserving the overall style and colour palette.

Can I add a card or gift?+

Yes. Add a personal card message and choose suitable vases, cards, chocolates, candles or soft toys from the product page.

What if the recipient is not home?+

The outcome follows the confirmed delivery policy and the driver’s assessment of a safe place. Add access instructions and a current recipient phone number at checkout.

Contact Camellia & Co

How can we help?

Email: sales@camelia.co.nz

Ponsonby: 022 598 1450

Mount Roskill: 022 181 0660