Camellia & Co policies
Clear information about Auckland flower delivery, pickup and what happens if the recipient is unavailable.
Same-day Auckland flower delivery may be available for qualifying orders placed before 1:00 p.m. Availability depends on current flower stock, the recipient address and delivery capacity. Orders placed after the cut-off may be offered the next available delivery date.
Delivery availability and the applicable fee are calculated from the recipient address using the delivery zones configured in our online checkout. The delivery charge is shown before payment is completed.
You can choose an available delivery date during ordering. Unless a specific service has been confirmed by us, delivery is made during our normal delivery run and an exact arrival time cannot be guaranteed. Traffic, weather, access restrictions and unusually busy periods may affect timing.
Please provide any useful delivery information such as a business name, apartment number, ward, gate code, reception instructions or other access details. For hospitals and some workplaces, flowers may need to be left with reception or another authorised receiving point.
If nobody is available to receive the flowers, we may try to contact the recipient or purchaser using the details supplied with the order. Where it is safe and appropriate, flowers may be left in a sheltered location or with reception or another suitable person. If we cannot complete the delivery safely, we will contact the purchaser to arrange the next step.
If a further delivery is required, any additional delivery charge will be confirmed with the purchaser before redelivery is arranged.
Please check the recipient name, address, suburb, postcode and contact number carefully before completing the order. If incorrect or incomplete information prevents delivery, we will contact the purchaser where possible. A further delivery fee may apply if another delivery attempt is required.
Pickup is available from our Ponsonby and Mount Roskill stores when offered during ordering. Please wait until the order is ready for collection and collect from the location selected with the order.
If you have a question about an order or delivery, contact CAMELLIA & CO at sales@camelia.co.nz.
Questions? Contact Camellia & Co →Created just for them
Tell us the budget, the colours and the occasion. Our florist chooses the freshest suitable flowers on the day, so exact varieties depend on seasonal availability.
Flower varieties depend on seasonal availability.